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WELCOME TO FREQUENTLY ASKED QUESTIONS
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How do I find a dealer near me ?We have so many dealers nationwide, that you can contact us at 805-987-5021, to find the one nearest you. Back to Top
Where can I find spare parts ?You can find spare lamps in any hardware store. You can find all kind of brand names, but we strongly recommend well- known brand name lamps (GE, Philips & Osram/Syvania etc). Beside lamps, contact us at 805-987-5021. Back to Top
Why doesn't my light fixture work?When your fluorescent light fixture will not turn on, take these steps: 1) Replace the fluorescent tubes with new ones made by GE, Philips, or Osram/Sylvania. 2) Make sure that the fluorescent tubes are firmly seated in the sockets. 3) Check all sockets. Any broken sockets must be replaced. These are standard sockets available at hardware stores. 4) Make sure that the switch is in the "on" position. 5) If it still will not light, check the voltage at the light. Recommended operating voltage is between 10.8 and 13.2 VDC. 6) If there is no voltage at the light, check the wires to make sure they are connected. Black wire is positive (+) and white wire is negative(-). Our fixtures are protected against reversed polarity. If improperly connected, nothing will happen; the fixture will simply not turn "on". If the wires are connected properly, and there is still no voltage to the light, the problem is with the battery or elsewhere. For preventive maintenance you should replace the fluorescent tubes when they turn black at the ends, when the light does not come to full brightness within a minimum of five minutes after first turned on. Please note that there is no such thing as a 12 volt DC fluorescent tube. All fluorescent tubes are for AC operation. The inverter ballast takes the 12 volt DC input and changes it to the AC requirement of the fluorescent tubes. Each different wattage fluorescent tube has a different AC requirement. Therefore inverter ballasts are not interchangeable for different wattages or voltages. Back to Top
What does CW mean?You can see some abbreviation after lamp number. This abbreviation means correlated color temperature. The correlated temperature of a light source is expressed in Kelvins (K) and is a means of describing the appearance or chromaticity of the source itself. It describes the apparent whiteness of the lamp. Most incandescent lamps have a color temperature between 2700K and 3000K. Fluorescent sources having higher correlated color temperature (4100K to 6300K) are said to be "cool" in color such as Cool White (CW). Sources having a low correlated color temperature (2700K to 3400K) are said to be "warm" in color such as Warm White (WW). Daylight (D) has a 6500K correlated color temperature. Back to Top
What is the difference between Fluorescent and incandescent lamps ?Incandescent Lamps: Regular incandescent lamps produce light by passing an electric current through a filament in a vacuum or gas filled bulb. They provide low initial cost, good color rendition and excellent optical control. Halogen Lamps: Halogen lamps also use a filament; but since it is sealed in a pressurized capsule containing halogen gas , the lamp provides brighter, whiter light and improved energy efficiency. Linear Fluorescent Lamps: In a fluorescent lamp, an electric arc passing between cathodes in a tube excites mercury vapor and other gases and produces UV radiant energy. A phosphor coating on the tube then converts this energy to visible light. Fluorescent lamps are very energy efficient and provide a wide range of color responses. Compact Fluorescent Lamps: Compact fluorescent lamps employ small diameter tubes that are bent so they begin and end in a ceramic base. This allows them to be produced in a wide variety of configurations, greatly extending the applications for fluorescent lighting. Back to Top
What is the warranty policy?The warranty extends to the original purchaser for two years but commercial applications have one year warranty. It is limited to rectifying any such defect and/or replacing such defective part, except lamps, provided the fixture is returned prepaid , with proof of purchase to: Thin-Lite Corp, Attn: QA, 530 Constitution Ave, Camarillo, Ca. 93012. If the fixture has been superceded, replacement will be made with a current model of the same quality performing the equivalent function. This warranty does not cover labor costs for installation or removal of light fixture and is void on any light fixture that has been improperly installed , overloaded, abused or altered in any way. Other than the above described obligation, Thin-Lite Corp. assumes no further liability with respect to the sale or use of its products. LIMITED LIFETIME WARRANTY TO ORIGINAL PURCHASER After two years from the date of purchase (except commercial applications-one year), if the inverter ballast fails, Thin-Lite Corp. will repair or replace it with a current production model at a flat charge of $18.50 plus $5.00 for shipping and handling charges, this is not including light bulbs. Light fixture must be returned prepaid to factory.
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